What is the expected impact?
Take a look at this page on our main website.
Where will your product ship?
At the moment, we can only ship to the United States and Canada. For all other customers, you can always purchase the DO-IT-YOURSELF (DIY) version.
Your product is out of stock. Can I purchase it and you can ship it to us when it comes?
If we are out of stock, we cannot accept pre-orders. We know that it is inconvenient for customers who need to spend funds urgently, but we cannot accept payment for this product before we know with 100% certainty that it has arrived safely in our warehouse.
Do I have to pay import duties or tax on my package?
You may or may not get charged duty. We have little control on this for packages shipped to Canada. Shipwire who is our warehouse and order fulfillment center prepares a commercial invoice for the packages and a customs form in case this is needed. These costs vary by region in Canada. If you are charged an import fee and you refuse the package, we will be charged a return fee. If we receive the package back, you may be able to get back a partial refund depending on what we get charged after shipping return from Shipwire. Thus far, we have never received a report of a customer being charged import duty because the product is exempt at the moment.
Do you have any discounts available?
We allow 30% off for Canadian customers only. Use PALIX code at checkout. This coupon is available on an honor basis. If you use it and you are not shipping to a Canadian address, your order will be held and canceled unless you can remit the full price. Why? It costs a monthly fee for us to have a plugin for geolocating customers, which at the moment is not worth it since "cheating" happens very rarely. This is a not-for-profit operation and we try to keep costs as low as possible :)
Can I combine shipping costs?
There are multiple shipping options are available at checkout. Depending on your chosen carrier, shipment may be more cost-effective for 2+ units. The shipping cost is calculated in real-time from our warehouse so you may need to try a few different combinations of number of units and carrier to get the right price.
I have an item in my cart but when I try to check out the website tells me there are no available rates for my area. What should I do?
We use a real-time pricing connector with the warehouse and on occasion, it has trouble pulling a quote. Try again later or email us to send you a manual quote.
Do you take purchase orders or paper checks?
Unfortunately not at this moment. We only accept credit cards and eChecks via Paypal and can provide you with an invoice prior to shipping if you need to obtain authorization from your purchasing department.
If you just need basic vendor information to put an order forward with a credit card, use the following tax information: Interactive Media & Games Division, University of Southern California (USC), School of Cinematic Arts, 3470 McClintock Ave, SCI 201U, Los Angeles, CA 90089, USA, Tel. 213 740 3159, firstname.lastname@example.org. USC's federal tax I.D. number is 95-1642394. Our filed-out W-9 form is here.
Paypal keeps refusing my credit card. What should I do?
This is happening with around 1% of transactions for fraud protection and is more common with business procurement cards. This is what we recommend: a. call the phone number on the back of your credit card and make sure your bank is not blocking the transaction, b. open an account with Paypal and associate the card with it and try the transaction again with your new Paypal account; if the card is already associated with a Paypal account, you need to log in with your account that is attached to the card. c. pay with a personal card and get reimbursed by your company. We apologize for the inconvenience, but this is the only approved online card processor by the University of Southern California right now. We are working on more options, but we don't know when we will be able to obtain approval.
How can I get more information about the game?
Visit our main website at www.thebrainarchitecturegame.com.
Problems with delivery/returns/damage
Any issues with shipment are dealt with on an individual case basis and they are thankfully rare :) If your address was entered incorrectly at checkout or if you missed all delivery attempts with the carrier, we will ask you to pay for redelivery fees and any restocking fee the warehouse may charge us. Packages are insured with the carrier thus if they are lost or damaged, a claim must be filed through the carrier for cost recovery.